Privacy Policy
Your privacy is important to usGoji Systems Inc. (“Goji,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and safeguard. This Privacy Policy explains how Goji collects, uses, shares, stores, and protects information when you access or use any Goji website, mobile application, desktop application, software product, platform, API, hosted service, licensed technology, support service, communication channel, or other product or service that links to or references this Privacy Policy.
This Privacy Policy applies to information collected through:
- Goji websites and online properties;
- Goji mobile applications;
- Goji desktop applications;
- Goji software, platforms, tools, APIs, integrations, and hosted services;
- Products or services developed, designed, operated, distributed, licensed, or made available by Goji;
- Customer support, account management, sales, billing, marketing, and communications;
- Events, surveys, beta programs, demonstrations, and business interactions.
By accessing or using Goji’s products or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically from your devices and usage, from customers or business partners, and from third-party sources.
A. Information You Provide to Us
We may collect information you provide when you create an account, register for a product, request support, complete forms, subscribe to communications, purchase or license products, participate in surveys, or otherwise communicate with us. This may include:
- Name;
- Email address;
- Mailing address;
- Telephone number;
- Company name;
- Job title;
- Account credentials;
- Billing and payment-related information;
- Product preferences;
- Support requests and communications;
- Feedback, survey responses, and product inquiries;
- Any other information you choose to provide.
B. Account, Billing, and Transaction Information
If you purchase, subscribe to, or license Goji products or services, we may collect transaction-related information, such as billing contact details, subscription information, purchase history, invoice information, payment status, and related business records. Payment card or banking information may be processed by third-party payment processors, and Goji may receive limited payment confirmation details.
C. Device, Usage, and Technical Information
When you use Goji websites, mobile apps, desktop apps, software, APIs, or services, we may automatically collect technical and usage information, including:
- IP address;
- Device identifiers;
- Browser type and version;
- Operating system;
- Mobile carrier;
- Device type, model, and settings;
- App version;
- Language preferences;
- Referring and exit pages;
- Access dates and times;
- Log files;
- Crash reports;
- Diagnostic data;
- Performance data;
- Feature usage;
- API calls;
- Session activity;
- Approximate location derived from IP address or device settings;
- Security, fraud prevention, and authentication data.
For mobile applications, we may also collect app interaction data, mobile device identifiers, push notification tokens, crash logs, and information about how the application performs on your device.
D. Location Information
Depending on the product or service and your device settings, Goji may collect approximate location information, such as location inferred from your IP address. We will collect precise geolocation information only where required for a product feature and where permitted by law, typically with your consent or device-level permission.
E. Cookies, Tracking Technologies, and Similar Tools
We and our service providers may use cookies, pixels, SDKs, local storage, mobile analytics tools, and similar technologies to operate our services, remember preferences, improve performance, analyze usage, secure our systems, and support advertising or marketing activities.
You may control certain cookies through your browser settings. Mobile platforms may also allow you to manage tracking, advertising identifiers, analytics permissions, push notifications, and location permissions through device settings.
F. Information From Third Parties
We may receive information from:
- Customers and account administrators;
- Business partners;
- Resellers, distributors, and licensees;
- Service providers;
- Analytics providers;
- Marketing platforms;
- Publicly available sources;
- Authentication providers;
- App stores and software distribution platforms;
- Integrated third-party services you choose to connect with Goji products.
G. Information Submitted Through Goji Products
Some Goji products may allow users or customers to upload, transmit, store, process, or manage content, files, records, messages, images, data, or other materials. Depending on the product, this may include personal information contained in customer data or user-generated content.
Where Goji processes information on behalf of a business customer, Goji may act as a service provider, processor, or similar role under applicable privacy laws, and the customer may be responsible for determining how that information is used.
2. How We Use Information
Goji may use collected information for the following purposes:
- To provide, operate, maintain, and improve our websites, apps, software, products, APIs, and services;
- To create, manage, authenticate, and secure user accounts;
- To process transactions, subscriptions, licenses, orders, renewals, and billing;
- To provide technical support, customer service, troubleshooting, and product updates;
- To personalize user experience and remember preferences;
- To analyze product performance, usage trends, errors, and service reliability;
- To develop, test, improve, and enhance Goji products, services, features, and technologies;
- To communicate with you about products, services, updates, security notices, support matters, administrative messages, and policy changes;
- To send marketing communications, newsletters, offers, or promotional materials, where permitted by law;
- To conduct surveys, research, beta testing, and product feedback programs;
- To protect the security, integrity, and availability of Goji systems and services;
- To detect, prevent, investigate, or respond to fraud, misuse, unauthorized access, security incidents, or unlawful activity;
- To enforce contracts, licenses, terms, policies, and legal rights;
- To comply with applicable laws, regulations, subpoenas, court orders, lawful requests, and legal obligations;
- To support corporate transactions such as mergers, acquisitions, financing, restructuring, sale of assets, or business transfers.
The current policy says Goji uses information to operate the website, provide requested services, communicate about products or services, and conduct surveys . The revised version keeps those uses but adds mobile, software, security, licensing, support, analytics, billing, and legal compliance uses.
3. How We Share Information
Goji does not sell, rent, or lease customer lists to third parties. We may share information in the following circumstances:
A. Service Providers and Vendors
We may share information with vendors, contractors, processors, hosting providers, analytics providers, payment processors, support providers, cloud infrastructure providers, email delivery services, security providers, and other service providers who perform services on our behalf. These parties are authorized to use information only as necessary to provide services to Goji or as otherwise permitted by law.
B. Business Customers and Account Administrators
If you use a Goji product or service through an organization, employer, customer account, enterprise license, or administrator-managed account, information related to your account and use of the service may be accessible to that organization or its authorized administrators.
C. Business Partners, Resellers, and Licensees
Where Goji products are distributed, licensed, integrated, co-branded, or supported through third-party business partners, resellers, distributors, or licensees, we may share information as needed to provide, maintain, support, bill, or improve the relevant product or service.
D. Integrated Third-Party Services
If you choose to connect a Goji product with a third-party service, platform, API, account, or integration, we may share information with that third party as directed by you or as necessary to enable the integration.
E. Legal, Safety, and Security Purposes
We may disclose information if we believe disclosure is necessary or appropriate to:
- Comply with applicable law, legal process, court orders, subpoenas, or governmental requests;
- Protect the rights, property, safety, or security of Goji, users, customers, partners, or the public;
- Detect, prevent, or investigate fraud, abuse, security incidents, or unlawful activity;
- Enforce our agreements, terms, policies, or licenses.
F. Corporate Transactions
We may share or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, transfer of business, or similar corporate transaction.
G. Aggregated or De-Identified Information
We may use or share aggregated, anonymized, or de-identified information that does not reasonably identify you, including for analytics, research, product improvement, benchmarking, marketing, and business purposes.
4. Cookies, Analytics, Advertising, and Tracking
Goji and its service providers may use cookies, pixels, SDKs, mobile analytics tools, log files, local storage, and similar technologies to:
- Operate websites, apps, and services;
- Keep users signed in;
- Remember settings and preferences;
- Improve performance and reliability;
- Understand how users interact with our products;
- Measure marketing effectiveness;
- Detect security threats or misuse;
- Deliver or measure relevant content, where permitted.
Some browsers and devices allow you to limit cookies, reset advertising identifiers, disable personalized advertising, restrict app tracking, or manage permissions. If you disable certain technologies, some Goji features may not function properly.
For mobile apps distributed through app stores, Goji may be required to provide app-specific privacy disclosures. Google Play, for example, requires developers to provide data safety information describing how apps collect, share, and handle data.
5. Mobile Application Permissions
Goji mobile applications may request access to device features or data only where relevant to the app’s functionality, such as:
- Camera;
- Photos or media;
- Microphone;
- Location;
- Contacts;
- Notifications;
- Bluetooth;
- Files or storage;
- Biometric or device authentication;
- Network access.
The specific permissions requested will depend on the application and features you use. You may manage permissions through your device settings. Disabling permissions may limit or prevent certain app features from working.
The FTC recommends that mobile apps access only the data and functionality they need and avoid collecting or retaining personal information unless it is necessary for the product or service.
6. Artificial Intelligence, Automation, and Product Improvement
Goji may use automated systems, analytics, machine learning, or artificial intelligence technologies to support product functionality, improve performance, detect security risks, troubleshoot issues, develop new features, or improve user experience.
Where Goji products use customer-submitted data, uploaded content, or user-generated content for AI, machine learning, analytics, or model improvement, Goji should describe those practices in the applicable product terms, customer agreement, or product-specific notice.
Unless otherwise stated in a separate agreement, Goji will not use confidential customer data to train public or third-party AI models without appropriate rights, permissions, or contractual authorization.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and preserve business records.
Retention periods may vary depending on the type of information, the product or service involved, customer instructions, legal requirements, contractual obligations, and operational needs.
Where feasible, we may delete, anonymize, or de-identify information when it is no longer needed.
Privacy notices should generally explain retention periods or the criteria used to determine retention, especially for jurisdictions influenced by GDPR-style transparency requirements.
8. Security
Goji uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
These safeguards may include encryption, access controls, authentication tools, secure development practices, network monitoring, vendor controls, logging, security reviews, and incident response procedures.
No system, network, software, application, or transmission method is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks when accessing Goji products or services.
9. Your Privacy Choices
Depending on your location and applicable law, you may have rights or choices regarding your personal information, including the right to:
- Access personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request a copy of certain information;
- Object to or restrict certain processing;
- Opt out of certain marketing communications;
- Opt out of certain sales, sharing, targeted advertising, or profiling where applicable;
- Withdraw consent where processing is based on consent;
- Appeal a privacy rights decision where required by law.
You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing communications, we may still send non-promotional messages such as account, security, transaction, legal, or service-related communications.
California’s CCPA gives California consumers rights relating to access, deletion, correction, and opting out of certain sale or sharing of personal information. GDPR-style privacy frameworks also require companies to provide clear information about purposes of processing, retention, and sharing.
10. California Privacy Notice
If you are a California resident, this section provides additional information under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.
Categories of Personal Information We May Collect
Depending on your interactions with Goji, we may collect:
- Identifiers, such as name, email address, mailing address, telephone number, IP address, account ID, or device identifier;
- Commercial information, such as purchases, subscriptions, licenses, billing records, or transaction history;
- Internet or electronic network activity, such as browsing activity, app usage, log data, and interactions with Goji services;
- Geolocation information, such as approximate location derived from IP address or device settings;
- Professional or employment-related information, such as company name, job title, or business contact details;
- Audio, electronic, or visual information, such as support recordings, uploaded images, or user-submitted content, where applicable;
- Inferences, such as preferences or product interests;
- Sensitive personal information, only where applicable and permitted, such as account login credentials or precise geolocation if required for a feature.
Sources of Personal Information
We may collect personal information from you, your devices, your organization, business partners, service providers, app stores, analytics tools, integrations, and publicly available sources.
Purposes for Collection and Use
We may use personal information for the purposes described in this Privacy Policy, including providing services, account management, support, analytics, security, billing, product improvement, marketing, compliance, and business operations.
Disclosure of Personal Information
We may disclose personal information to service providers, contractors, business partners, account administrators, integrated services, legal authorities, and parties involved in corporate transactions.
Sale or Sharing of Personal Information
Goji does not sell customer lists. However, some privacy laws define “sale” or “sharing” broadly and may include certain advertising, analytics, or cross-context behavioral advertising activities. If Goji engages in such activities, it should provide a clear “Do Not Sell or Share My Personal Information” mechanism and honor applicable opt-out signals where required.
Sensitive Personal Information
Goji does not use or disclose sensitive personal information for purposes other than those permitted by applicable law unless we provide notice and obtain consent where required.
California Rights
California residents may have the right to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.
To exercise rights, contact us using the information below.
11. International Users
Goji is based in the United States. If you access or use Goji products or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where Goji or its service providers operate.
Those countries may have data protection laws that differ from those in your jurisdiction. Where required, Goji will use appropriate safeguards for international data transfers.
12. Children’s Privacy
Goji products and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent. If we learn that we have collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.
If a Goji product is intended for schools, children, families, or minors, Goji should provide a separate children’s privacy notice and comply with applicable laws such as COPPA, school privacy laws, and app store requirements.
13. Third-Party Websites, Services, and Integrations
Goji products and services may contain links to third-party websites, applications, platforms, integrations, or services. Goji is not responsible for the privacy practices, security, content, or policies of third parties. Your use of third-party services is governed by their own terms and privacy policies.
14. Customer Data and Enterprise Products
For some products or services, Goji may process personal information on behalf of a business customer. In those cases, the customer may control the collection and use of the information, and Goji may process it according to the customer’s instructions and applicable agreements.
If you use Goji through your employer, organization, or another customer, you may need to contact that organization directly to exercise certain privacy rights.
15. Beta, Trial, and Development Products
If you participate in a Goji beta, pilot, trial, prototype, testing program, or early-access product, Goji may collect additional feedback, diagnostic data, performance data, usage data, crash reports, and communications to evaluate and improve the product. Beta or trial products may be subject to additional notices or agreements.
16. Communications
Goji may contact you by email, phone, mail, in-app message, push notification, or other channels regarding your account, product updates, security notices, support matters, legal notices, marketing, surveys, or other business purposes.
You may manage certain communication preferences through your account settings, device settings, email unsubscribe links, or by contacting us.
17. Changes to This Privacy Policy
Goji may update this Privacy Policy from time to time to reflect changes in our business, products, technologies, legal requirements, or data practices. When we update the Privacy Policy, we will revise the “Last Updated” date above. Where required by law, we may provide additional notice or request consent.
Your continued use of Goji products or services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.
18. Contact Us
If you have questions, concerns, requests, or complaints about this Privacy Policy or Goji’s privacy practices, please contact us at:
Goji Systems Inc.
Email: [email protected]
Address: 653 W. Skippack Pike, Suite 12. Blue Bell, PA 19422
Phone: 267.309.2000
For privacy rights requests, please include your name, contact information, relationship to Goji, and the nature of your request. We may need to verify your identity before processing certain requests.
